Software Engineer I – Automation QA Jobs Bangalore | Five9

Job Overview

Category	Details
Job Title	Software Engineer I – (Automation QA)
Location	Bengaluru, India
Employment Type	Full Time
Work Model	Hybrid (Following Acqueon Technologies’ local policy)
Required Skills	– 2+ years professional software engineering experience – Strong programming skills in Java – Understanding of OOP, data structures & algorithms – Familiarity with SQL databases – Positive, self-motivated attitude & strong desire to learn
Desired Skills	– Spring/Spring Boot framework experience – Exposure to NoSQL/cloud databases – Knowledge of containerization & cloud concepts (Kubernetes, GCP) – Good communication and teamwork skills
Education Requirements	Not explicitly stated, but a degree in Computer Science or related field is typically expected.
Experience Required	2+ years (including internship/project experience)
Key Responsibilities	– Build/enhance scalable microservices in an agile team – Develop backend services in Java & contribute to APIs/data models – Participate in code reviews & technical discussions – Apply testing, CI/CD, and automation best practices – Learn & apply performance, scalability, and security principles – Support service monitoring & troubleshooting
Benefits / Work Culture	– Team-first culture – Emphasis on innovation, growth, and thriving together – Celebrates diversity and fosters an inclusive environment – Mentorship from senior engineers – Opportunity to work on meaningful projects from day one

In the digital era, the customer experience is the ultimate differentiator. Every time a customer calls a support line, clicks a chat button on a website, or interacts with a brand on social media, a critical relationship moment is born. These moments, numbering in the billions annually, are the lifeblood of modern business. But what orchestrates these complex, real-time interactions? What ensures that a customer feels heard, valued, and satisfied at the end of each contact? The answer lies in the powerful, invisible engine of cloud contact center software—a domain where Five9 is not just a participant, but a recognized global leader.

The role of a Software Engineer I – (Automation QA) at Five9’s Bengaluru office is a unique and powerful entry point into this dynamic world. This position is designed for the engineer who sees beyond mere functionality and strives for robustness, scalability, and flawless performance. It’s a role that sits at the critical intersection of development and quality, with a sharp focus on automation—the key to delivering reliable software at the speed of the cloud. If you are a developer with a solid foundation in Java and around two years of experience, this is more than a job; it is an apprenticeship in building enterprise-grade, cloud-native systems that directly impact how businesses around the world connect with their customers. You will be entrusted with meaningful work from day one, supported by a world-class team, and given a clear runway for professional growth in a company that is truly “bringing joy to customer experience.”

About Five9: The Architect of Connected Experiences

To fully appreciate the impact you could have, it’s essential to understand the company behind the code. Five9 has been a pioneer and powerhouse in the cloud contact center space since 2001, a time when most businesses still relied on clunky, on-premise hardware. We led the charge in the great cloud migration, transforming the contact center from a cost center into a strategic asset that drives customer loyalty and business growth.

The Five9 platform is a sophisticated ecosystem of interconnected microservices, AI-driven intelligence, and real-time data processing. It handles everything from intelligent call routing—ensuring a customer gets to the right agent with the right skills—to providing agents with a 360-degree view of the customer, recording interactions for quality assurance, and generating insightful analytics. When you have a seamless customer service call where the agent already knows your history and can solve your problem efficiently, you are likely experiencing the Five9 platform in action. We don’t just build software; we power the conversations that build businesses.

This specific role is part of our strategic expansion in India, based in the tech hub of Bengaluru. You will be a member of the team at our affiliate, Acqueon Technologies, with dedicated responsibilities for developing and enhancing Five9’s core products. This structure offers the best of both worlds: the innovative, agile environment of a specialized team, combined with the stability, resources, and global impact of a publicly-traded industry leader. You will collaborate daily with colleagues across the globe, primarily in the United States, giving you immediate exposure to international development practices and perspectives.

Key Responsibilities in Detail: The Building Blocks of Your Impact

Your day-to-day work as a Software Engineer I will be a dynamic blend of hands-on coding, collaborative problem-solving, and continuous learning. Each responsibility is a carefully chosen component of your professional development plan.

1. Agile Development of Scalable Microservices:
You will be embedded within an agile team, participating in the full software development lifecycle. This means you’ll be contributing to sprint planning, daily stand-ups, and retrospectives. Your primary focus will be on building and enhancing the microservices that form the distributed backbone of the Five9 platform. This is not maintenance work on legacy systems; it is green-field and brown-field development in a cloud-native environment. You will learn, through direct application, the principles of designing for scale. For instance, you might be tasked with enhancing a service responsible for processing real-time event streams from thousands of concurrent phone calls, requiring you to think about data integrity, latency, and fault tolerance from the very first line of code.

2. Backend Mastery with Java and the Spring Ecosystem:
Java, coupled with the Spring and Spring Boot frameworks, is the core of our backend infrastructure. Your role will involve developing robust, performant services that handle critical business logic. This includes:

• Designing and Contributing to APIs: You’ll work on service APIs, often defined using Swagger/OpenAPI, that allow different parts of our platform to communicate seamlessly. You’ll learn to design contracts that are clear, versioned, and backward-compatible.
• Data Modeling: You will contribute to the design of data models that are both efficient and scalable, understanding the trade-offs between different approaches and how they impact database performance.
• System Integration: You’ll write code that integrates with other microservices, message queues like Pub/Sub, and caching layers like Redis, giving you a practical understanding of distributed systems architecture.

3. A Culture of Quality: Collaboration and Code Reviews
At Five9, quality is a shared responsibility, not a separate phase. You will be an active participant in a culture of collective code ownership. This involves:

• Giving and Receiving Code Reviews: You will both submit your code for review and review the code of your peers. This process is a powerful learning tool, exposing you to different coding styles and best practices while fostering a mindset of meticulousness and collaboration. It’s not about finding fault, but about building the best possible software together.
• Participating in Technical Discussions: You will be encouraged to contribute to design and architecture discussions. Your fresh perspective is valued, and these forums are where you will learn the “why” behind technical decisions, deepening your architectural understanding.

4. Embracing the DevOps Mindset: CI/CD and Automation
We operate on the principle that the team that builds the software is also responsible for its operation. You will be immersed in a modern DevOps culture, which means:

• Writing Automated Tests: You will be responsible for writing unit tests, integration tests, and end-to-end tests for the services you build, ensuring that quality is baked in from the start.
• Leveraging CI/CD Pipelines: You will use our GitLab CI/CD pipelines to build, test, and deploy your code. You’ll learn how a commit triggers an automated process that leads to a safe, reliable deployment in a staging or production environment.
• Infrastructure as Code: You will gain exposure to how our services are containerized with Docker and orchestrated with Kubernetes, understanding that the code and its environment are inextricably linked.

5. Engineering for the Real World: Performance, Scalability, and Security
Under the guidance of senior engineers, you will learn to apply non-functional requirements that are critical for enterprise software. This involves:

• Performance Optimization: Learning to write code that is not only correct but also efficient. You’ll use profiling tools to identify bottlenecks and understand how to optimize database queries, memory usage, and algorithmic complexity.
• Designing for Scalability: Understanding how to build stateless services, use caching effectively, and design systems that can scale horizontally to handle increasing load.
• Security-First Development: Incorporating security best practices into your code to protect sensitive customer data and prevent vulnerabilities.
• Monitoring and Troubleshooting: You will support the monitoring of services in production, learning to use metrics and logs to understand system behavior and troubleshoot issues. This closes the loop, giving you a complete view of the software lifecycle.

Required Skills and Qualifications: The Essential Toolkit

To succeed and thrive in this role, you need a strong foundation upon which we can help you build specialized expertise.

• Proven Professional Experience: We are looking for candidates with 2+ years of professional software engineering experience. This ensures you have been exposed to the realities of collaborative development, version control, and working within a structured process. We deeply value practical experience, which is why we also consider significant internship or complex personal project work that demonstrates this capability.
• Strong Java Proficiency: Excellent, practical programming skills in Java are the cornerstone of this role. You should be comfortable with core language features (collections, concurrency, I/O), object-oriented principles (inheritance, polymorphism, encapsulation), and have a habit of writing clean, readable, and maintainable code. This is the language you will be using to solve complex problems every single day.
• Solid Computer Science Fundamentals: A firm grasp of object-oriented design (OOD) principles is essential for creating modular, flexible, and understandable code. Similarly, a basic knowledge of data structures (like lists, maps, sets, trees) and algorithms (sorting, searching, complexity analysis) is crucial for making informed decisions that affect the performance and scalability of your services.
• Database Familiarity: Practical familiarity with SQL databases is required. You should understand how to write and optimize basic SQL queries, comprehend transactions, and have a conceptual understanding of how applications connect to and interact with a database. This is non-negotiable in a data-intensive application like ours.
• The Indispensable Mindset: A Passion for Learning and Growth: Technology is a relentless river of change. The most successful engineers at Five9 are those with a positive, self-motivated attitude and an insatiable curiosity. We look for individuals who are proactive in their learning, who are not afraid to ask questions, and who are genuinely excited by the challenge of mastering new technologies and solving complex problems. Your attitude is as important as your aptitude.

Desired Skills / Nice-to-Have: What Will Make You Stand Out

While the following skills are not mandatory, they are significant differentiators that will accelerate your onboarding and demonstrate a broader awareness of the modern software landscape.

• Experience with Spring Framework: Hands-on experience with the Spring or Spring Boot framework is a significant advantage. Familiarity with core Spring concepts like dependency injection, inversion of control, and the convenience of Spring Boot’s auto-configuration will allow you to contribute to our codebase more rapidly from the start.
• Exposure to NoSQL and Cloud Databases: While SQL is key, an understanding of NoSQL databases (like the document-based or key-value stores) or cloud-native distributed databases like CockroachDB shows that you appreciate the polyglot persistence model often used in microservices architectures to choose the right database for the right job.
• Knowledge of Cloud and Containerization: Any exposure to containerization (Docker) and orchestration (Kubernetes) and cloud platforms, particularly Google Cloud Platform (GCP), is highly desirable. This demonstrates that you understand the operational environment in which your code will live and that you’re prepared for the paradigm of deploying and managing applications in the cloud.
• Exceptional Communication and Teamwork: Strong communication skills and a proven ability to work effectively in a team are vital. You will be collaborating with colleagues across different cultures and time zones. The ability to articulate your ideas clearly, listen actively, and work towards a common goal is paramount to our team-first culture.

Team Collaboration and Work Environment: A Global, Team-First Culture

You will be part of a hybrid team based in Bengaluru, operating under the work model of our affiliate, Acqueon Technologies. Despite the geographical structure, you will be a fully integrated member of the global Five9 engineering organization.

Your collaborative experience will be rich and multifaceted:

• Agile Rituals: You will participate in the standard agile ceremonies—sprint planning, daily stand-ups, sprint reviews, and retrospectives—ensuring tight alignment with your team’s goals and progress.
• Pair Programming: You will have opportunities for pair programming sessions with senior engineers. This is one of the most effective forms of real-time knowledge transfer, allowing you to learn techniques, shortcuts, and problem-solving approaches directly from experts.
• Global Technical Syncs: You will join technical discussions and design reviews with team members based primarily in the United States. This exposes you to a wide range of ideas and architectural patterns and ensures that the work done in Bangalore is perfectly in sync with the global product vision.
• Modern Collaboration Stack: You will use a best-in-class toolset to facilitate this collaboration: Slack for instant, fluid communication; JIRA for transparent task and sprint management; and Confluence as the central hub for documentation and knowledge sharing. This tech stack makes cross-continental collaboration feel seamless.

The environment is fundamentally built on mentorship. You will be assigned experienced engineers who are invested in your success. They will provide guidance on your code, help you navigate complex technical challenges, and offer career advice, ensuring you have the support system needed to thrive.

Career Growth and Learning Opportunities: Charting Your Path

We see the Software Engineer I position as the foundation of a long and fulfilling career at Five9. We are committed to providing you with the opportunities and resources to grow both your skills and your responsibilities.

A Typical Growth Trajectory:

• Within the First Year: You will have fully onboarded, mastered our development workflows and coding standards, and taken ownership of specific components or features. You will be contributing confidently to technical discussions and demonstrating a growing understanding of our system’s architecture.
• By Year Two to Three: You will be positioned to advance to a Software Engineer II role. At this level, you might begin to technically lead small to medium-sized features, start mentoring new hires joining the team, and develop deeper, specialized expertise in areas such as performance tuning, data-intensive services, or security.
• Long-Term Horizons: The career path at Five9 is multifaceted. You can progress to a Senior Software Engineer and then into roles like Principal Engineer or Architect, shaping the technical vision of the platform. Alternatively, you might branch into leadership as an Engineering Manager or specialize further in areas like Site Reliability Engineering (SRE), Security Engineering, or Data Engineering. Your career path will be shaped by your interests and aspirations.

Hands-On Skill Development:
This role offers production-level experience with a modern, in-demand technology stack:

• Backend Development: Deep expertise in Java 11/17+, Spring Boot, RESTful API design, and Microservices Architecture.
• Data Layer: Practical experience with SQL, CockroachDB (a distributed SQL database), and Redis for caching.
• Cloud-Native Infrastructure: Real-world skills in Kubernetes (GKE), Docker, and GCP services like Pub/Sub for messaging and BigQuery for data analytics.
• DevOps and Automation: Proficiency with Git, GitLab CI/CD, automated testing frameworks, and monitoring tools.

This experience is not just theoretical; it’s the kind of hands-on, scalable systems work that defines a top-tier software engineer in today’s market.

Work Culture, Benefits, and People-First Environment

Our culture is our most valuable asset. It’s what enables us to innovate, grow, and thrive while, as we say, “enjoying the journey together.”

• The Team-First Philosophy: Our “team-first” culture is not a slogan; it’s a operating principle. It means we prioritize the success of the team over individual glory. We collaborate openly, share credit freely, and support each other unconditionally. When the team wins, everyone wins.
• Diversity, Equity, and Inclusion (DE&I): We actively celebrate diversity and are committed to fostering a truly inclusive environment. We believe that the best ideas come from teams that represent a variety of backgrounds, perspectives, and experiences. We empower every employee to bring their authentic self to work, because that is when innovation flourishes.
• Innovation and Impact: From your very first week, you will be working on code that ships to production and impacts real customers. You will see the direct results of your work, providing a powerful sense of purpose and accomplishment.
• Comprehensive Benefits and Well-being: While the specific benefits package will be detailed by our affiliate, Acqueon Technologies, it is designed to support you holistically. You can expect a competitive salary, health insurance, professional development opportunities, and programs that support your mental and physical well-being. We believe in sustainable performance and ensuring our employees have the resources they need to thrive both inside and outside the office.

Application Process and Tips for Candidates

The application process is designed to be a transparent and mutual discovery process. We want to get to know you, and we want you to get to know us.

The Application Journey:

1. Online Application: The first step is to submit a tailored resume and application through the official portal.
2. Recruiter Screening: A conversation with a recruiter to discuss your background, your interest in Five9, and to ensure there is a basic alignment with the role’s requirements.
3. Technical Interview(s): This is the core of the process, typically involving one or two rounds with members of the engineering team. You can expect a live coding session focused on problem-solving in Java, discussions about data structures, and questions about your past projects and experience.
4. Final Interview with Hiring Manager: A deeper conversation with the engineering manager you would be reporting to. This round focuses on team fit, your career aspirations, your approach to collaboration, and your understanding of the broader role within Five9.

Actionable Tips for a Standout Application:

• Tailor Your Resume Meticulously: Don’t use a generic CV. Highlight your Java experience prominently. For each past role or project, use bullet points to describe your contributions and, crucially, the impact. Use action verbs and, where possible, metrics. For example: “Developed a new RESTful microservice in Java/Spring Boot that reduced data processing latency by 20% for X feature.”
• Prepare for the Technical Deep-Dive: Brush up on core Java concepts (collections, concurrency, JVM basics), OOP principles, and common data structures. Be prepared to talk through your problem-solving process out loud during live coding—how you think is as important as the final solution. Practice coding on a whiteboard or in a simple text editor without IDE auto-completion.
• Demonstrate Learning Agility: Prepare specific examples from your past that show how you quickly learned a new technology, adapted to a changing requirement, or took on a task outside your comfort zone. We value adaptability immensely.
• Do Your Homework and Ask Insightful Questions: Research Five9. Understand what we do beyond a surface level. What is our position in the market? What are our recent product announcements? Come to the interview with thoughtful questions that show your genuine interest. For example: “Can you tell me about the biggest technical challenge your team has faced in the last quarter?” or “How does the team balance the need for rapid innovation with the stability required of an enterprise platform?”
• Showcase Your Collaborative Spirit: Be ready to discuss how you’ve worked in a team setting. Talk about a time you gave or received constructive feedback in a code review, or how you helped a teammate overcome a blocker.

Conclusion / Call to Action

The architecture of customer experience is being rewritten in the cloud, and Five9 is authoring its most critical chapters. As a Software Engineer I, you are being offered a chance to not just read these chapters, but to help write them. Your code will become part of a global platform that facilitates joy, resolves frustrations, and builds business relationships every minute of every day.

This role in Bengaluru is your gateway to a career defined by impact, learning, and growth. You will be challenged by complex problems, supported by a brilliant and collaborative team, and empowered to build your future in a company that lives its values.

If you are a software engineer with a foundation in Java, a passion for building things that matter, and a desire to be part of a truly team-first culture, we are not just offering you a position—we are inviting you to begin a transformative journey.

Your future in cloud software starts now. Update your resume, reflect on your skills and aspirations, and apply for the Software Engineer I – (Automation QA) role in Bengaluru. We are eager to learn about you and the unique value you can bring to our mission of bringing joy to customer experience.